I need help with a probelm

  • Unknown's avatar
    runehundahl · Member ·

    Hi I have recently installed a cache plugin on my website and set it up, but I noticed it made a bug with the currencies on my sebshop so I deactivated it and deleted it again. After that I have gotten a notice in the top of my screen whenever i opened the plugin section of WP. It says:

    files appear to be missing or out of place. Please re-install plugin or remove /customers/2/8/0/ducklingcards.com/httpd.www/wp-content/advanced-cache.php.

    W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /customers/2/8/0/ducklingcards.com/httpd.www/wp-content/db.php.

    W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /customers/2/8/0/ducklingcards.com/httpd.www/wp-content/object-cache.php.

    how do I fix this?

  • staff-doublebassd · Staff ·

    Hi there,

    I checked your site and it appears you’re in the wrong forum. Although your site is connected to WordPress.com via Jetpack, it is using the open source WordPress.org software and you need to seek help at these forums:

    https://wordpress.org/support/forums/

    These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would reach out to your site host for help.

    If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

    WordPress.com vs. WordPress.org

    Thanks!

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