I need help with Yourstory.org.uk
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I need to be able to link the domain back to the website and we don’t have the correct log in information from the previous developer. With approval from the owner of the Domain can you provide him with the log in information?
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Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
And, they have some options for you at https://wordpress.org/support/article/resetting-your-password/
Your hosting provider’s support team may also be able to assist.
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