I need my ftp/control panel info

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  koziknitz · Member · Jan 20, 2021 at 4:33 am

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  where do I find this information? It is not in my dashboard..

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  fstat · Staff · Jan 20, 2021 at 9:43 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  koziknitz · Member · Jan 22, 2021 at 4:09 am

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  Hi
  It’s http://www.koziknitz.ca

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  fstat · Staff · Jan 22, 2021 at 10:04 am

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and it is hosted by Bluehost. Therefore, you need to contact them regarding your question.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you can also ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org