I need support for paying for a subscription upgrade.

  • Unknown's avatar
    pennyorkprojectgrow · Member ·

    I am trying to charge a credit card to pay to update our subscription but it is saying that a previous user needs to do this.

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    The issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.

    Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to renew the upgrade.

  • The topic ‘I need support for paying for a subscription upgrade.’ is closed to new replies.