I need the refund of my payment

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  odiseaveinteochenta · Member · Feb 18, 2022 at 7:04 pm

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  I not longer need the service, but you make me the charge. I don’t have anymore the options to get my refund in my WordPress Purchase section in order to ask for the refund. Can you help me, please?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-blorbo · Staff · Feb 18, 2022 at 7:08 pm

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  Your Personal Plan for odisea2080.rocks was renewed on February 18 since auto-renew was enabled on the plan.

  Typically, you can cancel and refund these via https://wordpress.com/me/purchases in accordance with our refund policy https://wordpress.com/support/refunds/

  However, instead you initiated a chargeback dispute with PayPal: https://wordpress.com/support/payment/chargebacks/

  We can still issue a refund for this, but you’ll need to contact our billing department at billingsupport@wordpress.com to proceed now.

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  odiseaveinteochenta · Member · Feb 18, 2022 at 7:40 pm

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  Thank you, Mac, unfortunately, the renewing email advice wasn’t clear to me.

  As I user, I don’t understand if in the DB records my plan was activated as auto-renew, why the content of the mail was contradictory to that, telling me that I have to do something to renew it if I wanted to.

  It is worthwhile for WordPress to be able to send a specific email for each case, instead of taking advantage of a single mailing that tries to cover both scenarios (without success).

  Thank you very much for your help, I took your advice and I’ve already sent an email to request a refund.