I need to cancel my domain and receive a refund.
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I’m really confused here. I purchase a domain using your hosting in good faith. I then spend a day trying to make my blog work. On the next day, I email your support – because I’m unable to find a phone number to call into. It’s two days later until I hear back from support. They fail to answer my question…but in their failure, I realize that the site is unable to handle my needs.
So I go to process a refund on my domain, but I’m told I can’t – because your support staff took too long to get back to me and now it’s past the initial 48 hours.
This can’t be your real policy. I need a refund issued for kickeroracle.com in addition to needing that domain cancelled. Thank you.
The blog I need help with is: (visible only to logged in users)
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The note at the end is wrong. I do not need help with mattrittle.wordpress.com – though it is linked from that account.
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If we cancel your newly-registered domain, it can take up to several weeks for our domain registrar to release the domain, and we can’t guarantee that your domain will be available to you again once canceled.
If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.
For more information on using the domain elsewhere, please see:
http://en.support.wordpress.com/domains/domain-management/If you would like to cancel your ownership of the kickeroracle.com domain, please reply to confirm.
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I’m working on re-hosting it now. But you didn’t address my request for a refund. Can you please process a refund for me? Thank you.
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Yes, I can refund it for you, but I would need to cancel it for that to happen, and if I cancel it, I can’t guarantee that your domain will be available to you again.
Are you sure that you want me to cancel it?
Keep in mind that you can keep your domain here move the domain to another site instead, using the Domain Administration tool under Store > Domains, at the bottom of the page.
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I have canceled and refunded your domain as requested.
Please let us know if you need any further assistance!
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