i need to close my monthly subscription, but i cant remember which account i use to subscribe

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  mpidigitals · Member · Aug 28, 2021 at 9:04 am

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  Hi, i paid some monthly subscription fee from wordpress now, and i need to close it down because i am not using it
  the problem is, i dont remember which email i use to subscribe.
  what i got is my phone number and my credit card data.
  can you help ?

  Site: https://kapitaproperties.wordpress.com.
  WP.com: Yes
  Correct account: Yes

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  staartmees · Member · Aug 28, 2021 at 9:10 am

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  As you have a paid plan, you can use the Transaction ID to restore access to your account at https://wordpress.com/support/account-recovery/

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  aisajib · Member · Aug 29, 2021 at 11:19 am

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  Hi there!

  If you can locate the transaction ID (like on your credit card statement), please send that to us using the account recovery form. Do not post the transaction ID on this forum.

  If you’re unable to locate it, you can enter the payment details on https://wpchrg.wordpress.com/ and send us an email directly using the form there. We’ll get back to you via email soon.

  Regards