I need to reinstate my account

  • Unknown's avatar
    carsonwales · Member ·

    I need help reinstating my web site.

    Site: Mrlandscapewholesale.com.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Can you confirm what the address is for your site? I looked up mrlandscapewholesale.com and it looks like it was never hosted by us at WordPress.com.

    If the domain is correct, that would mean that your site was using the WordPress.org software that was hosted by a different hosting service provider, not with us at WordPress.com.

    There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it well: WordPress.com vs WordPress.org.

    Because WordPress.org sites are hosted elsewhere, we wouldn’t be able to reinstate that site as the site wasn’t on our servers. You’d need to reach out to your hosting service provider where your site was hosted.

    I looked up the DNS history for this domain using https://completedns.com/dns-history/ and found that it used to have Hostgator nameservers. You may want to start by contacting Hostgator support to see if they have still have the site on their servers.

    Regards

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