I need to speak to a real person at wordpress. I’ve left messages with no return calls. Very frustrating.
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Hi there, WordPress.com support is via written means, either Live Chat and email for those site that have paid upgrades, or here in these community forums for free sites.
Let us know what help you need and for which website so we can point you in the right direction for support.
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Our club has an old website (WordPress) that is outdated and needs work. The fellow that set this website up is no longer with the club and can’t be reached. He has the password to access the content. One of our members thought he could do it but struggled mightly and was unable to make any headway. My questions are these: Can I get the password from you guys and give it try to make changes? How much is our club paying to keep the website going? Is our current website so old that maybe we should just start fresh? Sorry for all the stupid questions but we need some help.
Wisconsin Fishing Club (website name)
Bob LeRoy President -
Hi Bob,
Can I get the password from you guys and give it try to make changes?
We cannot provide the password for any account upon request by a third party, no. The only way we’d be able to give you access to the account is if you’re able to verify ownership via one of the methods discussed here:
How much is our club paying to keep the website going? Is our current website so old that maybe we should just start fresh?
Can you please give the full URL – the link that appears in the browser address bar when you view the site? We’re not able to find a site in our system based on the title alone, as site titles are not necessarily unique.
Once I know which site you’re referring to I might be able to give you some more information.
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