I paid for a Premium subscription but the purchase doesn’t show up

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  arjunnamboo · Member · Jan 3, 2020 at 1:06 pm

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  Hey folks,

  I paid for a premium subscription and my money got deducted, but the purchases are not showing up. After the money got deducted, the checkout page is blank and I don’t whom to contact in such a scenario.

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  staartmees · Member · Jan 3, 2020 at 1:33 pm

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  This account is only 30 minutes old, are you sure you made the upgrade with this account?

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  quacksamurai · Member · Jan 3, 2020 at 3:01 pm

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  Yes, this is E-mail address I gave while checking out. But I have two accounts, another one is with the Email-address: (email visible only to moderators and staff).

  Possible for you to check if it was that one?

  I can send you the transaction ID and everything if needed for the purchase of the premium plan.

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  quacksamurai · Member · Jan 3, 2020 at 3:20 pm

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  To clear the confusion: quacksamurai is the second account that I have mentioned above

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  staartmees · Member · Jan 3, 2020 at 3:52 pm

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  Wait for a Staff member who can help you.

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  staff-blorbo · Staff · Jan 3, 2020 at 8:31 pm

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  We have absolutely no history of purchases, transactions, or billing activity of any kind under either account.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If you the charge is located using the above site, but you are not presented further options, please contact us via https://en.support.wordpress.com/contact/?whywasi=charged

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  quacksamurai · Member · Jan 24, 2020 at 5:37 am

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  Hello everyone,

  This issue still isn’t solved. Dean, a Happiness Engineer, had emailed me some time ago saying he has been able to locate the transaction details. He also told me to reply to this issue via this id (I have two ids), so I am doing the same.

  I haven’t got a refund for the transaction yet, nor has the premium plan subscription showed up on my profile as a purchased plan.

  Please look into this. Thank you so much.

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  kokkieh · Staff · Jan 24, 2020 at 6:33 am

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  @quacksamurai,

  I don’t see any support requests for your account where Dean helped you, but I see you have another email ticket open where we’re helping you, so let’s continue there.

  These forums are public, and we cannot get the transaction information we need to locate the charge from you here, so this is not the best place to help with this issue.

  Someone will follow up on your email support ticket soon.