I pay for this service but can’t access email help.

  • Unknown's avatar
    courtneyluxblog · Member ·

    Hi
    Unfortunately, this will likely be your most challenging ticket all day- two days ago, without any editing or new plugins added, my home page post displays are completely distorted on both mobile and web. I have cleared my cache, deleted unnecessary plugins, and then deactivated my vital plugins one by one, and the issue still persists. I’ve contacted my theme developer, but they don’t know what to do beyond clearing the cache. Is getting help for this impossible?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-doublebassd · Staff ·

    Hi there,

    What is the URL of the site that is having this issue? I take it the site isn’t http://courtneyluxblog.wordpress.com as there is no plugin access to this particular site. Is the site hosted with us here at WordPress.com? Let us know and we’d be happy to point you in the right direction.

    Thanks!

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