i purchased the basic plan so id have ;.com why am i told to upgrade

• 

  jamestaylor96423eddd4 · Member · Dec 9, 2022 at 12:46 am

  • Copy link
  • Add topic to favorites

  why am i still told my site still has wordpress.com after i paid

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Dec 9, 2022 at 1:58 am

  • Copy link

  Hi there,

  I do not see any upgrades under your @ jamestaylor96423eddd4 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? taylormadewoodproducts5.wordpress.com is the only site I see under your account but if you happen to have a different site URL to share, we are happy to check in our system so we can take a closer look.