I purchased the Catch Foodmania pro and it’s not working
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I purchased the Catch Foodmania Pro theme and it is not working. I have attempted to work on the site for two days and nothing is right. The customization and demo is perfect however the live mode looks nothing like the customization mode. I need to rectify the situation and I have been with you all for years. I would love to continue however if the situation cannot be remedied a refund would suffice for both the theme and renewal of the site.
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I don’t see any WordPress.com sites under your account here.
What is the URL of the site with the problem?
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The site rileycreations.net appears to be a self-hosted WordPress (also called “.org”) site hosted on Siteground Web Hosting, and not a site hosted on our WordPress.com service.
You can confirm here: https://gwhois.org/rileycreations.net+dns
To clarify, we are not the only providers of WordPress sites, and Siteground also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.
You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/
You may also wish to contact the vendor of your theme, since this sounds like something they’d be in the best position to help with: https://catchthemes.com/support/
Hope that points you in the right direction!
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