I still have not received my refund. Can you help me find out why?

  • Unknown's avatar
    bare1 · Member ·

    I still have not received my refund. Can you help me find out why?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    gemmacevans · Member ·

    Hi bare1,

    We sent a full refund on 15th October 2018 and there is confirmation of this in your Billing History:

    https://wordpress.com/me/purchases/billing

    Refunds usually take 5-10 business days to arrive but if you still haven’t received it, please contact your bank for more information about processing times — you can provide them with the transaction ID on the refund receipt.

    In some cases where upgrades are cancelled and refunded within a day, banks remove the original payment from your statement rather than showing two separate debit and credit amounts. I would also recommend asking them whether they have done so.

    I’ll be here if you have any questions in the meantime.

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