I think someone took over this account

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  rgailey1234 · Member · Feb 15, 2022 at 2:55 pm

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  I got lots of spam emails and am trying to shut down the account or at least upgrade the security features but I can’t log on.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Feb 15, 2022 at 4:52 pm

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  What is the URL of the site you’re trying to access?

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  rgailey1234 · Member · Feb 15, 2022 at 5:21 pm

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  http://povertyfreeworld.com

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  staff-blorbo · Staff · Feb 15, 2022 at 5:25 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with NameCheap.

  So, you’ll log in to it through http://povertyfreeworld.com/wp-login.php and not through us.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, if you’d like to manage your WordPress.org site through WordPress.com, that is one of the features of the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/

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  rgailey1234 · Member · Feb 15, 2022 at 5:28 pm

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  Ok, thank you for your help. I really appreciate it.

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  rgailey1234 · Member · Feb 15, 2022 at 6:36 pm

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  macmanx – I appreciate your help – I was able to get the support I needed from namecheap!