[-] I thought that my domain had been switched over to a different host and it has not

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  susieloustockham · Member · Feb 8, 2020 at 3:19 pm

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  I was sent some options to further this along.
  My original domain was set up through Tucows and I do also have a request in to them but all their stuff seems to pop back to wordpress.com
  My domain and original site were set up by a designer using her information. Her email and then she requested a change. I have all the original emails of purchase and this paper trail if someone could give me, A) an email to forward them to or B) a call to walk me through how to get them to you.
  The transaction ID’s can’t be pulled up through this email because they were purchased by her, but I do have them in email form. Also, I can’t change my email to the one attached to my website: (email visible only to moderators and staff) because it doesn’t recognize it as a valid email. Also it was originally set up by (email visible only to moderators and staff) and that is not me. (my designer)
  I’m sure a phone call could sort all this out. It would be nice to actually talk to someone about this. [redacted by staff] Not recovering my site is not an option for me. Please help.

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  kokkieh · Staff · Feb 10, 2020 at 5:57 am

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  Hi there,

  Can you tell us what domain you’re speaking of?

  The WordPress.com account you’re using to post here does not own any domains with us, and has never bought anything from WordPress.com.

  If the domain is owned by another WordPress.com username account, we can only help you if you’re logged into that account.

  If you paid someone else to make the site for you, but they used their own account to do that, we consider them the owner of the site, not you. In that case you’ll need to sort things out with that designer directly, as only they have the ability to transfer ownership of the site and domain to your account. We cannot move a site or upgrades from another account to yours at your request under any circumstances.

  We do not provide phone support on WordPress.com, so I’ve removed your phone number from the post above. Please don’t post personal contact information like that here in our public forums.