I tried to buy a theme but am not sure of it went through

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  skierandsnowboarder · Member · Aug 22, 2015 at 8:09 pm

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  I wanted to buy a word press theme but have made an error and want to cancel. The advice pages say go to My upgrades to cancel but when I go through there is no cancel button. It says I have 48 hours in which to cancel but cannot find any email or support line to help with this problem.

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Aug 22, 2015 at 9:54 pm

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  You can request a refund for a Premium theme within 30 days.

  If you are logged in with the account that purchased the Premium theme and still don’t see any upgrades on your My Upgrades page, then most likely the purchase did not go through. Did you check your chosen means of payment to see if you have a charge there?

  If that didn’t solve your issue, you can add the MODLOOK tag to the forum thread’s Tags section for Staff assistance.