I want the domain hosting name changed

  • Unknown's avatar
    angelaread · Member ·

    This site should be icequeenpress.com not ca.
    I bought the .com today I want the final site to read
    icequeenpress.com not ca. Can we change the hosting plan to the ca and not the .com. The client already starting building the site on the ca but really only wants the hosting on icecreampress.com. How can we achieve this

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I do not see any upgrades under your @angelaread WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

    Is it possible you made your purchase under a different login?
    I can confirm that icequeenpress.com is registered at WordPress.com but is under a different account and not your @angelaread login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

    On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

    I also want to add that we appear to have helped with this domain in the last 24 hours, the person that perchased the upgrade contacted us for assistance (perhaps this was you?) so if you’re continuing to have issues connecting icequeenpress.com you can reply to that email which is the priority support contact for upgraded sites.

    Hope that helps. Please let us know if you have any more questions.

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