I want to cancel my subscription.

  • Unknown's avatar
    malloryshulkin51 · Member ·

    Hi there, this is my second email reaching 0out for help.

    I was charged on February 29 for a domain :’Monoonight’ but do not have the resources to pay for this right now. our website informed me to go to m purchases, I click don purchases and there is no receipt, or trace of what I was billed for . No card information either. I would really appreciate to know what is going on. The receipt number is [redacted]

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    Upon reviewing the information you provided, it appears that the domain monoonight.com was purchased under a different account than the one you’re currently logged into. To address this situation, you’ll need to log into the account that was used to purchase the domain. Once logged into the correct account, you will be able to proceed with canceling the domain and request a refund.

    If you’re having trouble recalling the login details for the account used to purchase the domain, please follow our Account Recovery guide at https://wordpress.com/support/account-recovery/

    If you encounter any difficulties or have any further questions, please do not hesitate to contact us. We’re here to help.

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