I want to merge accounts

• 

  andrewromero5 · Member · Nov 2, 2021 at 9:45 pm

  • Copy link
  • Add topic to favorites

  I have two accounts, very similar in username. For some reason, I can’t log in to one of them. Within my site, both usernames appear at different times, but they both link back to the same account. I need to make a change in gravatar, but I can’t because one of my accounts is locked out. I want to merge these accounts since they already use the same email adress.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  aleone89 · Staff · Nov 3, 2021 at 9:28 am

  • Copy link

  Hello there,

  Can you tell us the two usernames in use please?

  Also, can you confirm the sites that need to move across accounts please.

  Many thanks.

• 

  andrewromero5 · Member · Nov 4, 2021 at 4:37 am

  • Copy link

  9to5google.com is the site.

  My username “andrewromero5” and “andrewromero” need to be merged together.

  Thank you :)

• 

  andrewromero5 · Member · Nov 4, 2021 at 4:39 am

  • Copy link

  The sites are 9to5google.com and andrewromero.co

  Sorry, forgot to add both.

• 

  fstat · Staff · Nov 4, 2021 at 7:56 am

  • Copy link

  Hi there,

  Your site is hosted in the WordPress VIP platform, so you need to contact support via the VIP dashboard. Here’s a link to VIP’s support portal:

  https://wordpressvip.zendesk.com/