I was billed for something I haven’t used in over a year

  • Unknown's avatar
    rjftrench · Member ·

    I had a charge on my credit card for Domain Registration, Domain Mapping, and WordPress Premium, I haven’t used this site in over a year and I had no email notice that I would be charged for these things, I would like the fees to be waived and for my account to be cancelled.

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    The account you’re using to post here has never bought anything from us, and we don’t have a credit card on file for you which we could have charged.

    If you received a charge from us, it’s for a site in a completely different account, and you would have received several email notifications to the email address on file for that account, starting at least two months before the card was charged.

    If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

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