I was charged £22 for a domain transfer that never happened.

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  alexklean · Member · Jul 7, 2018 at 1:59 pm

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  I was charged £22 for a domain transfer that never happened. If I can’t contact customer support (which is a disgrace by the way) how can I request my refund?

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Jul 7, 2018 at 2:20 pm

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  As clearly stated in Best Practices & Community Standards “Need staff help? If you are logged into an account with an upgraded plan, you can access direct support. Otherwise, add a “modlook” tag to your topic”.
  Please wait till someone of them responds.

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  thesacredpath · Member · Jul 7, 2018 at 9:17 pm

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  Hi @alexklean, I have contacted our billing department on this to find out what happened. I’ll let you know as soon as I hear back from them.

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  thesacredpath · Member · Jul 8, 2018 at 1:16 am

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  @alexklean, are you still thinking about transferring the domain name here? Just wondering as if that was the case, it would be different.

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  alexklean · Member · Jul 8, 2018 at 1:54 pm

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  Hi,
  No, I’m not thinking of transferring the domain name at the moment. I’ve decided to start slowly with the free plan until I’m more familiar and then I will consider it in the future. I would really like that £22 refund.
  Thanks

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  alexklean · Member · Jul 8, 2018 at 2:04 pm

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  Thank you so much for your help. I have now received the refund.
  Once again, thank you!

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  kokkieh · Staff · Jul 8, 2018 at 2:46 pm

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  Thanks for letting us know.