I was charged $96.00 and don't have, want, or need an account!
-
Hello, Please help. I was charged $96. [redacted] And don’t have any account that I know of. Please help me with refund. Thank you kindly, Mark C.
-
Hi there,
That charge is regarding the renewal for savedyankee.com. If you don’t want the domain savedyankee.com and the Premium plan anymore I can cancel them both and issue you a refund. Please note that if I cancel the domain, there is no guarantee it will become available to register somewhere else, and you may not be able to get it back.
-
That would be great! I would like to cancel the domain and get a refund please. Thank you
-
Hi there,
I have refunded the renewal payment and rolled back the renewal on the plan. But only the account that owns the actual upgrades can cancel them or request that we cancel.
If you need help accessing the correct account, please let us know.
-
Thank you kokkieh! I need everything cancelled, so yes I need help with all of that. It is a bit confusing to me since I have never used the domain or account. So what is the correct account access and how do I go about cancelling?
-
@callfortruth777, no problem. If you still have access to the email address associated with the other account, the very easiest method is to log out and log back in with that address.
If you don’t have that, we can help you regain access using a transaction ID:
https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receiptYou’ll want to send that privately, though, so if you have it you can either use it on our account recovery form:
Or we can contact you via email and you can send it that way. Let us know if you need that.
- The topic ‘I was charged $96.00 and don't have, want, or need an account!’ is closed to new replies.
WordPress.com Forums 