I was supposedly refunded, yet I haven't received it.

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  fskndai · Member · Mar 29, 2017 at 2:52 pm

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  And why can I not contact someone directly about this?

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Mar 29, 2017 at 5:05 pm

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  Hi there,

  I see that you issued a refund on 3/19 and takes about 7-10 business days for it to post to your account – maybe a bit longer if you are outside of the US. Please let me know if you don’t see the refund with the next week . -I’ll look further into this for you.

  Thanks!

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  fskndai · Member · Mar 30, 2017 at 12:42 am

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  That’s my point, I have not received it yet, and I feel like I should have by now.

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  staff-doublebassd · Staff · Mar 30, 2017 at 1:30 pm

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  It has not been 10 business days as of yet, so I don’t think it is at the point where there is something wrong. I have checked and confirmed that the refund has been processed and we have released the funds back to you. I would touch base on Monday if you have not received anything since tomorrow is the 10th business day. I would also contact your bank and check to see if they see anything pending on your account.

  Thanks,

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  fskndai · Member · Apr 3, 2017 at 11:56 pm

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  So it is now the 4th, and nothing. When am I allowed to start wondering where it is? :)

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  fskndai · Member · Apr 5, 2017 at 3:25 am

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  Almost three weeks, and nothing. I’m way beyond annoyed at this point, so I am going to look into taking it further :)

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  kokkieh · Staff · Apr 7, 2017 at 12:48 pm

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  Have you contacted your bank yet as Darnell suggested last week? Your refund was issued on our end on 19 March. The moment we refund the funds leave our account, but we have no control over how long your bank takes to have it appear in your account on their end.