I would like a full refund

  • Unknown's avatar
    asmolik1 · Member ·

    I would like a full refund for the 14 day trail, you refunded me only half and kept the other half for the domain. I don’t want the domain. It was required with the explorer update. If you state there is a 14 day money back guarantee it should be for the full amount of $104.64 otherwise that is false advertising. Please refund me the full amount or I will file a dispute with my credit card company and leave WordPress a bad review. Thank you

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    parkdanil · Member ·

    From what I understand of the Domain purchase process, they are bought from a third party. WordPress is bound by the terms and conditions of the third party regarding cancellations and refunds.

    Here is the associated Help Article regarding Domains.

    WP
    Domains » Cancel & Refund a Domain
    in WordPress.com Support
    3 min read
    If you no longer wish to own your domain, this guide will show you how to remove it. Cancel a Domain Name Canceling a domain registration means: You are giving up the right to use that domain. Your site will no longer be accessible at that address. Your site content will not be deleted. Visit our Delete a Website guide to learn how. The domain can be lost permanently. You
  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    @parkdanil is correct. Domain registrations have a 96-hour refund period. You get a full refund within the 14-day refund period if you don’t use the domain credits that come with your plan. If you use the domain credit and then cancel the plan after the domain’s refund period, the domain registration fee is not refunded. You can learn more about this here.

    I’m sorry to see you leave WordPress.com, though. Can you tell us what led you to cancel your subscription? If you still need a website, I’d love to learn more about your site requirements and goals so that we can help you build it on WordPress.com. If you need a website built by our experts, please check out our website design service, Built by WordPress.com.

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