I would like to cancel a website

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  ltoghill · Member · Oct 17, 2023 at 3:13 pm

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  Hi, my company has represented this client for a while but the people who were updating the website have left, so we don’t know what the email address is that’s associated with the website (none of the provided logins work). This account automatically renews on my credit card and I’d like to cancel it before then.

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Oct 18, 2023 at 6:04 pm

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  Hi there!

  Due to security reasons, we will need proof of account ownership before we can help cancel the subscriptions. Could you please locate any previous transaction IDs for the site and send them to our team using the account recovery form here? Here’s how to locate the transaction ID on your credit card statement.

  If you’re unable to locate it, you can email our billing team directly at billingsupport@wordpress.com. We are unable to help with this in the forums.

  Thanks!