I would like to cancel my automatic renew payment and my abonnement

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  prestaz · Member · Sep 5, 2017 at 11:33 am

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  I would like to cancel my automatic renew payment and my abonnement, please how to do that ?
  Thank you and forgive my bad english

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Sep 5, 2017 at 12:06 pm

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  Hi there,

  For which upgrade on which site do you want to cancel?

  I do not see any upgrades in your account, so you will need to log in as the username that owns the upgrade to cancel it.

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  prestaz · Member · Sep 5, 2017 at 1:46 pm

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  I received an email about automatic renew for Votre offre WordPress.com pour charleszarka.wordpress.com sera bientôt renouvelée.

  Thank you for your answer

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  kokkieh · Staff · Sep 5, 2017 at 3:11 pm

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  Okay, that site belongs to the username, charleszarka

  If you log in as that username you will be able to cancel the upgrade, or you can reply here as that user if you just want me to disable the renewal.

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  prestaz · Member · Sep 12, 2017 at 4:18 pm

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  Thank you for your answer. Yes i want you, please, to disable the renewal.
  thank you

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  kokkieh · Staff · Sep 12, 2017 at 10:20 pm

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  You are posting here as the username, prestaz. This username does not own the upgrade and I cannot cancel it at your request.

  I can only cancel the upgrade if you post here as the username, charleszarka.