I would like to remove my credit card

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  akiblog3 · Member · Oct 10, 2016 at 8:56 pm

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  I would like to remove my credit card from a website. I can’t figure out how to remove my card from the website, I haven’t been involved with the site for over a year but I am still receiving charges.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Oct 10, 2016 at 11:49 pm

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  Hi there,

  You can remove your credit card information from your account by simply disabling auto renew.

  However, I do not see any charges under the account you are contacting us from. If you contact us from the account associated with the charges, I would be able to assist you in disabling auto renew.

  Let me know if you have any questions.

  Thanks!

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  akiblog3 · Member · Oct 11, 2016 at 2:49 pm

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  Is there any way for you to check which account on the site would have the credit card attached to it because there are only three accounts associated with the site.

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  staff-doublebassd · Staff · Oct 11, 2016 at 3:28 pm

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  Do you happen to have the URL of the site that the upgrade is connected to? Do you happen to know what type of upgrade it was? A domain upgrade? If so, let me know and I’ll take a look.

  Thanks!

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  akiblog3 · Member · Oct 11, 2016 at 5:15 pm

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  The website URL is either http://akiblogblog.wordpress.com or akiblog.org. I am not sure what the upgrade was, the code on my visa started with BLU if that helps.

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  staff-doublebassd · Staff · Oct 11, 2016 at 6:16 pm

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  Hi there,

  I checked both blogs and neither of them have charges that are from WordPress.com. I see that akiblog.org has WooCommerce connect – that may be where the charge is coming from. You might want to contact them to check. Thanks!