ICANN redemption period help

  • Unknown's avatar

    Please can you help me get my website back. Ive followed the links but there is nothing in my purchase box. My website has gone to ‘staging’ and i dont know what to do?

    This email is to notify you that the following product(s) is set to expire on the date(s) listed:

    BORROWEDMOMENTPHOTOGRAPHY.COM – Oct. 15, 2021

    ICANN, the Internet Corporation for Assigned Names and Numbers (and/or the associated ccTLD authority), requires that we send this renewal notice before a domain’s expiration date. Please note: If auto-renew is enabled for your product(s), we’ll automatically attempt to process a renewal for you before the expiration date(s).

    You can renew your product(s) or verify that auto-renew is enabled via the Purchases section of your WordPress.com dashboard.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Hi there,

    From what I can see you last renewed borrowedmomentphotography.com on 9/14/2020, which you can confirm here: https://wordpress.com/me/purchases/billing/

    However I do not see a renewal in 2021, and can confirm that borrowedmomentphotography.com has expired due as there was no payment by the renewal date. The good news is that we may be able to recover your domain, but there will be a late renewal fee to do so.

    Please check your inbox for the invoice we just sent, which will include a link to pay for the renewal of borrowedmomentphotography.com as well as the late renewal fee.

    After you make payment please return here to let us know so we can take the next step of recovering the domain.

    IMPORTANT: We do not know to recover the domain unless you let us know you have made payment, so please be sure to come back here and update us, thanks!

  • Unknown's avatar

    All done – Thank you so much for everything! When will I be back up and running!

  • Hi there,

    The domain name is active in the account and ready for use. You can see it here: https://wordpress.com/me/purchases/

    Hope that helps. Please let us know if you have any more questions.

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