Ican’t login and the password reset page isn’t working.

• 

  stillcreek57 · Member · Jan 1, 2022 at 5:18 pm

  • Copy link
  • Add topic to favorites

  Ican’t login and the password reset page isn’t working.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Jan 3, 2022 at 2:16 am

  • Copy link

  Hi there,

  We can’t help directly because we don’t host your site on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. The good news is that as long as you have access to the server control panel through GoDaddy, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask GoDaddy support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!