identifiant WORDPRESS changé

  • Unknown's avatar
    varinthomas · Member ·

    Bonjour,

    J’ai un site wordpress nommé OWN TRANSFORMATION avec comme URL :

    Accueil

    Je n’ai absolument rien changé au niveau de mes identifiants et pourtant depuis quelques jours je n’ai plus aucun accès à mon wordpress.
    Dès que je met mes identifiants habituels je n’arrive plus à me connecter.

    J’ai essayer de modifier mon mots de passe en cliquant sur “mot de passe oublié” , cependant le lien que je reçoit sur mon adresse mail ne me permet pas de changer mon mot de passe. Je reviens automatiquement sur ma page de connexion WORDPRESS..

    Pouvez-vous m’aider ?

    Merci d’avance.

    Thomas VARIN.

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi! I can use Google Translate to understand you: https://translate.google.com/

    Your said:

    I have a wordpress site named OWN TRANSFORMATION with the url:

    Accueil

    I have not changed anything in my login details and yet for the past few days I have no longer had any access to my wordpress.
    As soon as I put my usual credentials I can no longer connect.

    I tried to change my passwords by clicking on “forgot password”, however the link I received on my email address does not allow me to change my password. I automatically come back to my WORDPRESS login page.

    Can you help me ?

    We can’t help directly because we don’t host your site on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

    Instead your host (OVH) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com.

    The good news is that as long as you have access to the server control panel through OVH, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

    You can ask OVH support for direct assistance in completing the steps in that article; they would be in the best position to help.

    Hope that points you in the right direction!

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