if we upgrade can we receive technical support if we use our own servers?

  • Unknown's avatar
    bmoreno79403 · Member ·

    Hi
    Right now we are using the free plan and are hosted on your site. We are considering upgrading to the business plan and want to know if we upgrade and move our information to our own servers, can we still get technical help and the other services that comes with the plan? Would it be better if we upgraded to stay on wordpress servers or does it matter?
    Thank you for your help!
    Barbara Moreno

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi Barbara,

    If you wanting to self-host your site, then buying the premium plan isn’t the best option because none of the features outside of the custom domain will be useful for you (custom design, space upgrade, free themes, no ads, etc). Those features are only beneficial to WordPress.com hosted sites.

    The technical assistance we also provide is primarily for sites that are hosted on WordPress.com as well, not self-hosted WordPress.org sites -we do not have access to the backend of self-hosted sites, so we are limited in troubleshooting any issues you may have.

    For more information on the difference between WordPress.com and WordPress.org, you can read our support page here:

    WordPress.com vs. WordPress.org

    Let me know if you have any questions.

    Thanks!

  • The topic ‘if we upgrade can we receive technical support if we use our own servers?’ is closed to new replies.