I'm being charged!

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  wildflowercuriosities · Member · Sep 9, 2016 at 7:14 pm

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  I’ve gotten charges two months in a row, labeled siteground hosting. All I found when looking it up is wordpress. I have a FREE site and this has charged me $47.40 this month and last month. I need this taken care of! Im getting interest charged from purchases I did not make.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Sep 9, 2016 at 7:42 pm

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  Hi there,

  It sounds like the site is hosted with Siteground, not with WordPress.com. As such, we are unable to provide any direct assistance in this manner.

  The fact that the site may have been built using WordPress, or may mention ‘Powered by WordPress’ (or something similar) simply means it is using the WordPress.org software, which can be downloaded and installed on any web host.

  If you’re interested, you can learn more about the difference between WordPress.com and WordPress.org here:

  WordPress.com vs. WordPress.org

  I would recommend getting in touch with Siteground, or checking out these resources if your site was indeed built with WordPress software:

  http://wordpress.org/support/
  http://codex.wordpress.org/Main_Page

  To find out who is hosting your site, you can visit http://www.whoishostingthis.com

  Best,

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  wildflowercuriosities · Member · Sep 9, 2016 at 7:46 pm

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  I’m talking to siteground now. They are kind of hard to talk to. They insisted I contact WordPress because I don’t have an account with siteground. I told them that my bill specifically says SITEGROUND, not WordPress. And the fact that I don’t even have an account with them is the alarming part. I never signed up with them at all and the charges are ridiculous.

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  staff-doublebassd · Staff · Sep 9, 2016 at 7:54 pm

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  Do you know the domain URL that is associated with the charge? I can look up the Whois Data and find out more about the host.

  Thanks!

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  wildflowercuriosities · Member · Sep 9, 2016 at 7:57 pm

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  I’m finally getting somewhere. The domain is uslexpress-oddcltd.com. It’s not even a working site and was purchased with someone else’s email address but my credit card. They are finally realizing that I’m actually being falsely charged.

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  staff-doublebassd · Staff · Sep 9, 2016 at 7:59 pm

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  Good to hear! I hope it all gets sorted out. Let me know if there is anything else I can do!

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  wildflowercuriosities · Member · Sep 9, 2016 at 8:00 pm

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  Thank you :)

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  staff-doublebassd · Staff · Sep 9, 2016 at 8:13 pm

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  Anytime!