I’m blocked

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  peekaboobirdshop · Member · Mar 15, 2021 at 1:40 pm

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  19 days in and I’m still working on new website I wasn’t able to get in from mobile(but could go in through desktop)did everything cleaned cache , reboot etc
  Sent 2 tickets. Nothing yet.
  Live support said my site was corrupted and 59.00 to fix. And now it says some African time zone and I can’t get in this morning. Please help

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  justjennifer · Member · Mar 15, 2021 at 2:13 pm

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  Hi there, what’s the address of the site you need help with? Once we know that we can point you in the right direction for support.

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  peekaboobirdshop · Member · Mar 15, 2021 at 2:27 pm

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  Peekaboo-icu.com

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  justjennifer · Member · Mar 15, 2021 at 5:18 pm

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  Hello again,

  Nameservers:
  NS1.GIOWM1289.SITEGROUND.BIZ
  NS2.GIOWM1289.SITEGROUND.BIZ

  It looks like your site is using name servers that aren’t associated with WordPress.com (where we are ). Have you tried contacting your web hosting provider for assistance? If they say this is a WordPress problem, head over to https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.

  Just to clarify, this support forum assists users with free websites hosted on the WPcom platform. For more information on the differences: https://wordpress.com/support/com-vs-org/

  Best wishes