I’m having issues updating The7 Ultimate Addons for WPBakery Page Builder plugin.

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  chukwunedumoganagmailcom · Member · Nov 18, 2020 at 4:40 pm

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  This message pops up ; Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.

  Please, what can I do to resolve this?

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  staff-blorbo · Staff · Nov 18, 2020 at 7:05 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

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  chukwunedumoganagmailcom · Member · Nov 19, 2020 at 8:46 am

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  mbaisetopseed.org

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  fstat · Staff · Nov 19, 2020 at 9:08 am

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and it is hosted elsewhere. Therefore, you need to contact your host regarding your issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you can also ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org