Image uploader malfunctioning.
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That old, familiar problem is back again. Images uploaded from my harddrive or pulled from my media library will not import into my post, as the uploader merely goes white-blank when you tell it to insert an image. It just stopped working five hours ago or so and won’t re-engage. OMG, what a nonproductive night.
I’ve looked up similar problems in the forums and tried the solutions suggested there, with no luck.
Is WP aware of the problem and is there any estimated resolution time?
Please help. Thank you.
The blog I need help with is: (visible only to logged in users)
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Which specific solutions have you attempted?
If you have not reported it to staff there’s no reason to assume they’re aware you’re having a problem.
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Hi, raincoaster.
I’ve tried clearing my cache, making sure I’m using https://, tried a different browser (IE), changed from the multiuploader to the browser uploader, and then back again. Forgive my ignorance–I’ve only had one other technical problem in all the time I’ve been on WP, and the solution came in a forum thread discussion like this one. I should find where I need to officially report the problem…
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What browser and version are you using? Have you updated your javascript and flash? Have you recently updated your firewall or virus software?
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I’m having the same issue. The image uploads ok as it appears in my media library, but I can’t insert it into a post. The media window just turns blank and hangs. I’ve done all the recommended stuff, cleared the cache and cookies, latest version of Chrome etc, etc. I tried in IE as well and it didn’t work.
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@cloudusa
Will you please post and active link to the blog in question starting with http:// ? If you have a private blog then please contact Staff directly http://en.support.wordpress.com/contact/@abenson229
Will you please post and active link to the blog in question starting with http:// ? If you have a private blog then please contact Staff directly http://en.support.wordpress.com/contact/ -
1. How are you connecting to the internet and to WordPress.com? The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers. It sounds like there could be a problem with your ISP. Can you access any of these directly?
2. Are you using http:// or https:// see http://en.support.wordpress.com/https/
3.Exactly which browser and version of it are you using? If you don’t know click here to find out > http://whatsmyuseragent.com/
4. Have you tried clearing your browser cache and cookies? http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
5. Is your browser version up to date? You can upgrade any browser version here. http://browsehappy.com/
6. Have you tried using the browser with all extensions or add-ons disabled?
7. Do you have third party cookies enabled? http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416
8. Do you have JavaScript enabled? http://www.google.com/adsense/support/bin/answer.py?answer=12654
9. Do you have another browser you can try?
10. You can use this link to see if your Flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not up to date then this is where to download and install the latest version of Flash. http://www.adobe.com/products/flashplayer/
11. Have your tried resetting your router and modem?
12. Have you had any recent operating system and/or security program updates?
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This is a link with photos that worked:
http://worldthroughtheglass.wordpress.com/2012/02/19/mystic-seaport/
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1.http://s0.wp.com/
http://s1.wp.com/
http://s2.wp.com/I can access these pages with no problem.
2. Are you using http:// or https:// see http://en.support.wordpress.com/https/
Yes
3.Exactly which browser and version of it are you using? If you don’t know click here to find out > http://whatsmyuseragent.com/
Google Chrome 17.0.96.366
4. Have you tried clearing your browser cache and cookies? http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
Yes
5. Is your browser version up to date? You can upgrade any browser version here. http://browsehappy.com/
Yes
6. Have you tried using the browser with all extensions or add-ons disabled?
Yes
7. Do you have third party cookies enabled? http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416
Yes
8. Do you have JavaScript enabled? http://www.google.com/adsense/support/bin/answer.py?answer=12654
Yes
9. Do you have another browser you can try?
Yes, IE 9.0, no luck
10. You can use this link to see if your Flash is up to date.
Flash is latest version
11. Have your tried resetting your router and modem?
Just now…no luck
12. Have you had any recent operating system and/or security program updates?
Not to my knowledge…
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@abenson229
Will you please post and active link to the blog in question starting with http:// ? -
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This is a link to a page with photos that worked…is that what you need?
http://worldthroughtheglass.wordpress.com/2012/02/19/mystic-seaport/
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Thanks you for your answers above. I have decided to flag this thread for Staff attention.
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I’ve discovered something further tonight about the uploader problem, and gone back and tested to be sure… there is a malfunction where the uploader turns white and the image isn’t inserted into the post only when I’ve included a caption with the picture. No caption — picture inserted.
My blog is http://cloudusa.wordpress.com/
Sorry I didn’t include that sooner, and sorry for the delay in my answer.
1. How are you connecting to the internet and to WordPress.com? The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers. It sounds like there could be a problem with your ISP. Can you access any of these directly?
I have DSL. Yes, I can access all three links.
2. Are you using http:// or https:// see http://en.support.wordpress.com/https/
https;// in my dashboard.
3.Exactly which browser and version of it are you using? If you don’t know click here to find out > http://whatsmyuseragent.com/
The newest version of FireFox.
4. Have you tried clearing your browser cache and cookies? http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
Yes.
5. Is your browser version up to date? You can upgrade any browser version here. http://browsehappy.com/
Yes.
6. Have you tried using the browser with all extensions or add-ons disabled?
Yes.
7. Do you have third party cookies enabled? http://support.google.com/accounts/bin/answer.py?hl=en&answer=61416
I might. I haven’t done anything to undo any enabling of cookies, so…
8. Do you have JavaScript enabled? http://www.google.com/adsense/support/bin/answer.py?answer=12654
Yes.
9. Do you have another browser you can try?
I’ve tried Chrome and IE as well, the latest versions.
10. You can use this link to see if your Flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not up to date then this is where to download and install the latest version of Flash. http://www.adobe.com/products/flashplayer/
Yes, up to date.
11. Have your tried resetting your router and modem?
Yes.
12. Have you had any recent operating system and/or security program updates?
My virus protection lists have always updated automatically.
Thanks for trying to help, timethief and raincoaster. I appreciate it.
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I was just able to confirm what cloudusa wrote. I am able to insert photos without a caption. Try uploading with a caption though and it doesn’t work. You CAN add a caption after adding the photo to the post. For me, for now that is an acceptable work around, but if this can get fixed that’d be great :)
If it matters, here’s a link to a post where I added a caption to the photo after first adding the photo to the post with no caption:
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