Importer hangs

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  lauramaybruco · Member · May 2, 2022 at 7:49 pm

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  Trying to import from a stand-alone instance to wordpress.com and it’s stuck cycling on “backing up” the original site. How do clear this to try again? it looks like this may be an issue with a file size allowance somewhere??? Please reply to (email visible only to moderators and staff)

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · May 2, 2022 at 10:33 pm

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  Hi there,

  You are trying to migrate your self-hosted site at lionsmaneproductions.com over to WordPress.com, is that right?

  If you have Jetpack 7.9 or higher installed on the dev site, you can try using our Import Everything option as explained here: https://wordpress.com/support/import/import-an-entire-wordpress-site

  Please also note that we are not able to email any address other than the one you have listed your account under here: https://wordpress.com/me/account/

  If you are having a developer help you with this move, I recommend that you invite them to be an “administrator” on thecenterofyou.net, which you can do by following the steps here: https://en.support.wordpress.com/user-roles/

  Once they have accepted the invite to be an administrator of the site, they will have direct access to our priority support (with live chat) by visiting this link: https://wordpress.com/help/contact

  Thanks!