Impossible to edit my website.

  • Unknown's avatar

    Hello,

    I’ve been trying to edit my website for a few days, but it is impossible to do so. WordPress’s editor freezes every time. I used three different browsers, on two different WiFi and it still doesn’t work. I emptied my cache too.

    How can you help me ?

    Thanks.

    The blog I need help with is: (visible only to logged in users)

  • Hi there,

    It’s great that you’ve already tried different browsers, different internet connections and cleared your cache. To further troubleshoot the problem, I’d recommend two more steps.

    First, could you try disabling any browser extensions you have? Sometimes these extensions can interfere with the functionality of the WordPress.com editor.

    Secondly, if possible, please try accessing the editor from a different device. This will help us determine if the issue is specific to your current device.

    If you continue to face difficulties after trying these steps, please don’t hesitate to get back in touch for further assistance.

  • Unknown's avatar

    Hi !

    It seems that the “wpcom-live-preview” extension isn’t working properly. I disabled all extensions, but it’s not changing anything. I could work on my website a little, I saved changes and then it froze again.

    That’s quite annoying …

  • Unknown's avatar

    Do a traceroute from your computer (not from a site!) to your wordpress.com site to see if there’s a bottleneck inbetween.

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