In a mess

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  osbornecommunications · Member · May 24, 2018 at 10:25 pm

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  I have paid for website through WordPress but when I went to activate it there were two sites. I deleted one of the sites but I think I deleted the one I have paid for. Please could someone help

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 24, 2018 at 10:28 pm

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  Do not delete anything else. Let’s ask Staff to assist you with sorting this out. I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  kokkieh · Staff · May 25, 2018 at 6:09 am

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  Hi there,

  A site with active upgrades cannot be deleted.

  I see only one site in your account, http://osbornecommunicationscouk.wordpress.com, and I can see you’ve deleted another site, osbornecommunications.wordpress.com, but neither of those sites have any upgrades attached.

  I only see several failed payments on your account – those payments were blocked at PayPal and never actually went through. Please contact support at PayPal to find out why they are not allowing these payments to proceed.