inactive website

kathrynalaine · Member · Nov 7, 2016 at 4:55 pm
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My website is no longer active, I think because my credit card info expired. I have updated my CC info but don’t know how to get re-connected. Can someone advise? Thanks!

The blog I need help with is: (visible only to logged in users)
musicdoc1 · Member · Nov 7, 2016 at 11:25 pm
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Hi,

What is the address of the site that is “inactive?” The site https://arkadvocacy.wordpress.com/ is publicly visible, and seems to be working perfectly.
kathrynalaine · Member · Nov 8, 2016 at 4:32 pm
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Hi! Thanks for responding. My web address is http://www.arkadvocacy.org

Is there an 800 # for WordPress support? I’m sure the problem is simple…I just don’t know enough about this stuff to fix the problem…my step daughter set up my webpage and she’s the techie one.
kathrynalaine · Member · Nov 8, 2016 at 4:33 pm
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Copied below is the error message I (and others) get when trying to access my webpage:

Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain.
musicdoc1 · Member · Nov 8, 2016 at 7:23 pm
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Have you gone to the “Domain Upgrades” page? According to the Setting the Primary Domain section of the Domains support page, you should find a My Upgrades link at the Domains page, here: https://wordpress.com/domains.
The following other support pages may also be helpful:
musicdoc1 · Member · Nov 8, 2016 at 7:24 pm
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If that information doesn’t help, then please add a “modlook” tag to the sidebar of this topic to call for staff attention.

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