Incorrect authorisation code

• 

  kerstinkehren · Member · Oct 3, 2013 at 1:53 am

  • Copy link
  • Add topic to favorites

  I am currently attempting to transfer a domain from WordPress.com to VentraIP. I have followed the steps to obtain the authorisation code from WordPress and have received a code emailed to me.

  However, I have been informed by VentraIP that the authorisation code provided is incorrect. Has anybody heard of this happening before and, if so, does anybody know why this may have occurred? Is there any alternative way of obtaining the correct code?

  The blog I need help with is: (visible only to logged in users)

• 

  kerstinkehren · Member · Oct 3, 2013 at 1:58 am

  • Copy link

  The domain name in question is: kerstinkehren.com

• 

  rachelmcr · Member · Oct 7, 2013 at 11:45 am

  • Copy link

  Hi there,

  Before you can transfer your domain to another registrar, you will need to remove the Private Registration from your domain. Otherwise, the transfer will not work.

  You can find instructions for removing private registration and completing the transfer here: Transfer a domain to another registrar

  Please let me know if you have any questions about that!

• 

  kerstinkehren · Member · Oct 7, 2013 at 12:55 pm

  • Copy link

  Hi Rachel,

  Thanks for getting back to me. I have already attempted to cancel my private registration, however receive this error message: Your domain info is not protected by the Private Whois upgrade. Please return to My Upgrades.
  The domain is currently unlocked.

• 

  rachelmcr · Member · Oct 7, 2013 at 1:27 pm

  • Copy link

  Thanks for letting me know about that error message. I removed the private registration from our system, as well, so you should be all set now.

  Can you please try resending the transfer authorization code and see if it works this time? Let me know if you continue to have trouble with the transfer.

• 

  kerstinkehren · Member · Oct 7, 2013 at 9:36 pm

  • Copy link

  The authorisation code I am being sent by WordPress continues to be rejected by my new host, VentraIP. I have received the following advice from their tech team: It looks like the transfer failed again due to an invalid password. I’d recommend that you contact the old registrar and ask them for a new EPP code.
  Thanks!

• 

  rachelmcr · Member · Oct 8, 2013 at 5:57 am

  • Copy link

  Hi there, I’m sorry you are continuing to have trouble with this. I just sent you an email with additional details about the authorization code. You can reply to that email with any questions, or let me know here if you don’t receive it. Thanks!

• 

  kerstinkehren · Member · Oct 8, 2013 at 6:19 am

  • Copy link

  Hi Rachel,
  The code you sent me is the automated code I have been sent on more than 5 separate occasions now. I have copy and submitted it – without space and including all symbols – to VentraIp multiple times. I continue to receive the same error message I have always received.

• 

  rachelmcr · Member · Oct 8, 2013 at 7:03 am

  • Copy link

  Thanks for confirming that it’s the same code you have been using — I’m sorry it isn’t working! I have requested a new authorization code for your domain, and I will send it to you as soon as I get it. Please let me know if you have any questions in the meantime.