Incorrect charge

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  nataliapawlak · Member · Jul 25, 2020 at 9:27 am

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  Hi I’ve been charged on my card for 84 pounds on 23/7 and just noticed it. I’m not working at the moment so I’m hoping you can help cancel and refund the account. Can you please also confirm what the site is as I don’t have an existing live site and not sure what this charge is for either

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  staartmees · Member · Jul 25, 2020 at 10:01 am

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  You can check that charge at https://wpchrg.wordpress.com/. You can contact the Billing Team using the contact form on that page.

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  kokkieh · Staff · Jul 27, 2020 at 12:47 pm

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  Hi there,

  For what site was this renewal? The account you’re using to post here doesn’t own any paid upgrades.

  If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/ as @staartmees suggested above. You can also use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.