Incorrect charge

  • Unknown's avatar
    margisonline · Member ·

    I’ve been charged incorrectly by WordPress and it doesn’t show up in this accounts billing history because I haven’t purchased anything. I want a refund.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I do not see any upgrades under your @margisonline WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

    Is it possible you made your purchase under a different login? Can you please fill out the form here to the best of your ability to let us know more info about this transaction? https://wpchrg.wordpress.com/

    If the info you have is not a match for what we show in our system, then a contact form will appear that will allow you to send a direct message to our billing support team, and from there they will reach out to you directly via email.

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