Incorrect charging of account

  • Unknown's avatar
    megrauch · Member ·

    Hi there,

    I have been trying to cancel my subscription as I do not use my domain. I received an email saying that I will automatically be charged $34.00 and that THIS is the only form of contact???? This is insane. After trying to cancel my subscription through the channels the email has provided. There is no option for cancellation. My ‘Manage Purchases’ Section has no purchases to speak of and now billing history. This is unacceptable. I will not be paying for a subscription I am supposedly easily able to cancel and yet somehow don’t seem to be allowed to. This is very sketchy and if my account is charged (I don’t even know how because none of my card or account details are in the profile) Then I will be taking this to the ombudsmen.

    Please see that this is sorted out as soon as possible.
    Thankyou.
    Meghan

    The blog I need help with is: (visible only to logged in users)

  • staff-ozmodiar · Staff ·

    The issue is that the WordPress.com user account that you are posting from is not the owner of that upgrade.

    Typically this happens because you ended up with a second WordPress.com user account at some point and THAT account is the one that was used to purchase the upgrade. You will need to log into that second account in order to cancel the upgrade.

    If you cannot figure out which account you used to purchase the upgrade, you might try using this tool:

    Why was I charged?

    …which is set up for mystery charges such as these.

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