Incorrectly charged

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  frederiquecampbell · Member · Aug 18, 2020 at 8:56 am

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  I have just received an email stating I have a wordpress Premium account but I did not sign up for this. How do I cancel this and get a refund?

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  staartmees · Member · Aug 18, 2020 at 9:48 am

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  You can check that charge at https://wpchrg.wordpress.com/. Use the contact form on that page to contact the billing team.

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  kokkieh · Staff · Aug 19, 2020 at 8:09 am

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  Hi there,

  The frederiquecampbell account you used to post here is only three months old and doesn’t own any plans. If you received that email, it means you have a plan under a different username account.

  Log out of this account, then log back in using the email address at which you received that notification. If needed, you can request a password reset using that email here:

  https://wordpress.com/wp-login.php?action=lostpassword