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  prettybootsandshoes · Member · Mar 30, 2021 at 8:21 am

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  Hello,
  I used your recovery link, but still shows an error, I couldn’t open the dashboard.
  Could you help me?
  Best
  Ljiljana

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  justjennifer · Member · Mar 30, 2021 at 8:38 am

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  Hi there, what’s the address of the site you need help with? Once we know that we can point you in the right direction for support.

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  prettybootsandshoes · Member · Mar 30, 2021 at 8:39 am

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  My site is prettybootsandshoes.com

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  justjennifer · Member · Mar 30, 2021 at 9:58 am

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  meta name=”generator” content=”WordPress 5.7″

  I see that your site is using the open source WordPress software and is hosted with DreamWeb.

  When you say “recovery link” are you referring to the jetpack plugin? If so you can get help at https://jetpack.com/support/ and there’s a forum specifically for jetpack issues at https://wordpress.org/support/plugin/jetpack If you don’t have a username on the ORG forums, you can register one on that page.

  Otherwise, try contacting your web hosting provider for assistance. If they say this is a WordPress problem, head over to https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using.

  Just to clarify, this support forum assists users with free websites hosted on the WPcom platform. For more information on the differences: https://wordpress.com/support/com-vs-org/