Instagram not working

  • Unknown's avatar
    hrhkaterulesengland · Member ·

    Hiya,

    I have been using the latest Instagram posts feature for quite some time and now I have noticed it disconnected. It has happened before and it was enough just to reconnect. However, reconnecting is impossible at the moment. An error message always pops up saying ‘There was a problem exchanging an Instagram access token for a long lived one.’ – is there anything I can do to fix this?

    Thank you very much!

    Have a lovely day

    Katie

    Site: https://hrhkaterulesengland.wordpress.com.
    WP.com: Yes
    Correct account: Yes

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    There’s a connection issue that has originated from Instagram’s end that is affecting embeds and other Instagram integrations. This is affecting not only our services but plugins and other website software as well, unfortunately, so it’s a widespread issue due to some change or outage on Instagram’s end.

    This resource is intended for developers, but for example here is one issue that has been reported to Facebook (who also owns Instagram) to make their developers aware of the situation so they can resolve it: https://developers.facebook.com/support/bugs/507909507159962/?join_id=fbc5364a05f3b8

    Our developers are keeping a close eye on this and will make any necessary adjustments once the issues are resolved on Instagram’s side, if there are any.

    For now, we’ll need to wait until Instagram makes changes on their end before our integrations will work again.

    I hope that clarifies things!

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