Installing BackWPup plugin issues
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Hey! I’ve been trying to install the BackWPup extension/plugin to back up my sites, but the plugin keeps coming up as ‘not available’ when I come to download it. How can I resolve this issue? I have the extension downloaded and activated on MainWP itself. but I can’t install it on the individual child sites. TIA
I don’t have a site with WordPress.com yet
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Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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However…
Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.
https://wordpress.com/pricing/
The Business and eCommerce plans even have site-backup functionality built in:
https://wordpress.com/support/restore/
We have a guide to help move your site to WordPress.com here and our support team can also assist:
https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/
Please let us know if you have any questions about WordPress.com, our plans, or our features.
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