internal server error on checkout page

  • Unknown's avatar
    shrimathim · Member ·

    Hi,
    i am facing internal server error in checkout page after changing the server.
    Error in below page

    Fatal error: Uncaught Error: Call to a member function get_items() on boolean in /home/blazetesting/public_html/products/wp-content/plugins/woocommerce-subscriptions/includes/class-wcs-cart-renewal.php:1127 Stack trace: #0 /home/blazetesting/public_html/products/wp-includes/class-wp-hook.php(286): WCS_Cart_Renewal->set_order_item_id(0, Array) #1 /home/blazetesting/public_html/products/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #2 /home/blazetesting/public_html/products/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /home/blazetesting/public_html/products/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(355): do_action(‘woocommerce_che…’, 0, Array) #4 /home/blazetesting/public_html/products/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(1072): WC_Checkout->create_order(Array) #5 /home/blazetesting/public_html/products/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(435): WC_Checkout->process_checkout() #6 /home/blazetesting/public_html/products in /home/blazetesting/public_html/products/wp-content/plugins/woocommerce-subscriptions/includes/class-wcs-cart-renewal.php on line 1127

  • Unknown's avatar
    shrimathim · Member ·

    Please help for above issue.
    Thanks in advance.

  • staff-totoro · Staff ·

    Hi there,

    I’m afraid it’s difficult for us to help in this situation as this is the support forums for WordPress.com sites. It is possible to install the WooCommerce plugin here if you have our Business plan or higher, but we are not expert in WooCommerce and not able to provide deep troubleshooting support in these forums.

    We do have some familiarity though, and I can see from your error code that this is an issue related to your WooCommerce Subscriptions extension. I’m not able to see any detail beyond that since it looks like you may be using a test site and not one that shows up in any of our systems, but the good news is that if you have an active subscription for this extension, you have access to priority support here:

    https://woocommerce.com/my-account/create-a-ticket

    Please share your error message there (that info is helpful for finding a speedy resolution, thanks!) and WooCommerce staff will be happy to take a closer look.

    Thanks for rocking WooCommerce! :)

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