is there an actual human I can talk to?

  • Unknown's avatar
    strezoforsomerville · Member ·

    I was considering renewing my webpage. and I can’t figure out how to renew the exact plan I had last year. Can anyone help me?

  • kokkieh · Staff ·

    Hi there,

    You bought a premium plan from us in January 2019. That plan automatically renewed on 23 December, but you cancelled it and received a full refund on 27 December.

    I see you have since bought a new Premium Plan, which is the only way to reverse a plan cancellation, so you once again have the same plan now that you had before.

    Let us know if there’s anything else we can help with.

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